CUSTOMER REVIEWS
FAQs
How long will it take to arrive?
The whole process of making your items and deliver them to a specified destination address takes up to 1-2 weeks (7-14 days).
Can I return it?
- We want you to be thrilled with your new BISONOO items- but we understand that sometimes things don't work out. Returns are on us - simply return within 30 days of receipt.
- Returns are easy and free of charge. Please email our customer service team to submit your return request and we will send your complimentary return label and shipping instructions. All items must be returned in perfect condition, unworn and with tags intact.
- All successfully returned items will be refunded via your original method of payment, less any taxes, import duties or original shipping charges incurred.
Where can I choose the sizing ?
You can find the sizes available for your selected model in the product page with the model in the field entitled Size. Furthermore, when looking up a model in our catalogue, you may use the size filter that will show up only those models, which are available for the size you wanted.
Where can I get the promo code?
You can use promo codes [ FIRST10 ] to get 10% off today!
Where can I track my order?
På grund af COVID-19-pandemien bliver vores pakker omdirigeret via et tredjepartslogistikfirma. Som et resultat er ordresporing begrænset lige nu og vil ikke vise al bevægelse inden for vores netværk. Ordrer vil blive sporbare igen, når de har fortoldet.
Bemærk venligst, at nogle ordrer kan blive forsinkede og leveret uden for deres forventede leveringsperiode. Hvis du har problemer med at spore din ordre, bedes du kontakte os på info@bisonoo.com .